FAQS

 Tel:+880 01685378077
E-Mail: malharishop9@gmail.com

  1000, Dhaka,  Bangladesh

 Support forum provide
for over 24h, every day.

 Free standard shipping
on all orders in Bangladesh.

FaQs. General Information

1. What types of saris do you offer?

At Malhari Shop, we offer a wide range of saris, including Banarasi, Kanjivaram, Chiffon, Silk, Cotton, and more. Our collection is curated to include traditional and contemporary designs suitable for all occasions.

3. What is your return and exchange policy?

We accept returns and exchanges within 14 days of receiving your order, provided the sari is unused and in its original packaging. Please refer to our Return Policy page for detailed instructions on how to process a return or exchange.

2. Do you ship internationally?

Yes, we provide international shipping to many countries. Shipping charges and delivery times will vary based on the destination. You can check the shipping details at checkout or contact our support team for more information.

4. How do I know which sari size to choose?

Our saris are available in standard sizes, which fit most body types. For additional details on how to drape or wear the sari, you can refer to our sizing guide or get in touch with our customer service for assistance.

I haven’t received my item. What can I do?

We understand how important it is to receive your order on time, and we’re here to help. If you haven’t received your item yet, please follow these steps:

  • Check the Delivery Timeframe:
    First, make sure that the estimated delivery timeframe has passed. Delivery times may vary depending on your location and shipping method. You can find your expected delivery date in your order confirmation email or by logging into your account and viewing your order details.

 

  • Track Your Order:
    You should have received a tracking number via email once your order was dispatched. Please use this number to track your package through our courier’s website. This will provide you with the latest updates on your parcel’s location and estimated delivery time.

 

  • Contact Our Support Team:
    If the tracking information shows no updates or your order is significantly delayed, don’t hesitate to contact our customer support team. Provide your order number, and we will assist in locating your package and investigating the delay. You can reach us via email or our contact form, and our team will get back to you promptly.

 

  • Lost or Stolen Packages:
    In rare cases where the tracking shows that the item has been delivered but you have not received it, please check with neighbors or building staff to see if the package was delivered to a safe place. If the item cannot be located, contact us immediately, and we will work with the courier to resolve the issue.

We apologize for any inconvenience caused and will do our best to ensure you receive your order as quickly as possible.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your package on our courier’s website or directly through your Malhari Shop account under “Order History.”

What payment methods do you accept?

We accept a variety of payment methods, including bKash, Nagad, Rocket also cash on delivery. All transactions are processed securely to ensure your data is protected.

Can I cancel or modify my order after it’s been placed?

If you need to cancel or modify your order, please contact our customer service team as soon as possible. Once an order has been shipped, we are unable to make changes, but you can refer to our return and exchange policy.

Do you offer discounts for bulk or bridal purchases?

Yes, we offer special discounts for bulk orders and bridal collections. Please reach out to our support team for more information on pricing and customization options for large orders.

Shipping and Delivery

We aim to process and dispatch orders within 3 business days. Delivery times may vary depending on the shipping destination. Malhari Shop is not responsible for any delays caused by customs or courier services.

Returns and Refunds

We accept returns and exchanges within 14 days of receiving your order, provided the item is unused, undamaged, and in its original packaging. To initiate a return, please contact our customer service team. Shipping costs for returns are the responsibility of the customer unless the item is faulty.

Cancellations

If you need to cancel or modify your order, please contact us immediately. Orders can only be canceled before they are dispatched. Once shipped, our return and exchange policy will apply.

Limitation of Liability

Malhari Shop will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the purchase price of the product.

Order Process

By placing an order, you agree that all details provided are accurate. All orders are subject to acceptance and availability. If an item is unavailable, we will inform you and offer alternatives or a refund.

Privacy Policy

We are committed to protecting your privacy. Any personal information you provide will be used in accordance with our Privacy Policy, available on our website.

How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, including sending confirmation emails and tracking information.
  • Customer Support: To respond to your inquiries, process returns, or resolve any issues.
  • Marketing: With your consent, we may send you promotional offers, newsletters, or product updates. You can opt out of marketing communications at any time.
  • Site Improvement: To monitor website usage and improve our site’s performance, layout, and functionality.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party sites, such as payment providers or social media platforms. Please note that we are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies when you visit them.

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